The Petitioner, Hare Ram Singh fell victim to cyber fraud after clicking a link in an SMS message prompted by a suspicious call. This resulted in two unauthorized transactions totalling Rs. 2,60,000 from his account in the State Bank of India (SBI), Respondent No. 2.
He promptly reported the incident to Respondent No. 2's customer care, the branch manager, the Cyber Crime Cell, the police, and through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). He also filed a complaint with the Banking Ombudsman (BO).
